Implementation Consultant

Client & Consulting Services · London, Greater London
Department Client & Consulting Services
Employment Type Full-Time
Minimum Experience Entry-level


Implementation Consultant

London Metro/Remote · Enterprise Software/HCM

  

Company Overview

ProFinda is pioneering “Workforce Optimization”. This emerging £2.8bn software category will transform organisational productivity and the employee talent agenda. With our unique technology, our global clients and channel partnerships we are entering a massively exciting growth phase.


ProFinda is headquartered in London.  Since going live in 2011, we have become an award-winning enterprise technology solution with a focus on professional services and other knowledge-driven industries.


These organisations have been spending millions on talent systems that have not given them the information they need about their own employee’s skills, let alone their total talent pool including contingent and alumni workers. As a result, employees are left unengaged and under-utilised while these organisations spend more money sourcing contingent workers to fill the gap, and not necessarily the right ones.


ProFinda is a workforce optimization platform that maps the skills, knowledge, and expertise available across an organisation's total talent supply chain of internal, contingent and alumni workers. By implementing ProFinda, a company can now match their available talent internally and externally with the right opportunities at the right time, increasing engagement, productivity, and efficiency while decreasing costs. We use our proprietary skills ontology and machine learning to build an accurate knowledge base of the skills and experiences of employees, contractors, and alumni for major enterprises.


We believe we are changing the way companies think about their people and the way people think about their own careers, by making the total talent pool a reality. To take customers on this journey we need to win their confidence, excel at delivery and continually delight them as the product grows and changes. We treat each client like they were our first and want to find people who are as passionate as we are about client successes.


Role Overview


As an Implementation Consultant, within the Client and Consulting Services Team, you will apply and develop skills related to product configuration and account management in order to support the successful planning and delivery of large-scale, technology implementations, ongoing client support and relationship management. You will work collaboratively with other members of the CCS team to help maximise product value for clients.  This position is tracked to progress into a Senior Implementation Consultant role fairly quickly.

 

 

Responsibilities

 

  • Work closely with other CCS team members to configure platform according to client requirements.
  • Liaise and problem solve with Product team to optimise a configuration build that meets client needs.
  • Document and track client-specific integration requirements and configuration.
  • Assist with testing including development of test scripts and defect resolution.
  • Contribute to development of training materials and workshop facilitation.
  • Help to refresh training materials, client communications, and release notes quarterly to ensure that these materials reflect up-to-date product functionality and features.
  • Track project progress and manage stakeholders to ensure that timelines are appropriately adjusted and communicated to meet client requirements.
  • Help to manage client relationship and contribute meaningfully to development of meeting materials, workshop facilitation, project planning, critical problem-solving and client success.

 

Requirements

 

  • Organisational skills, analytical and systems thinking.
  • Workshop facilitation.
  • Excellent communication and interaction skills.
  • Collaborative teamwork.
  • Initiative to solve problems, willingness to learn and develop.
  • SaaS implementation experience is an asset.
  • Experience working across and navigating software environments.
  • Professional Services experience.


Our Culture


ProFinda technology first launched in 2011 and we continue to evolve our culture to remain innovative and collaborative. Each member of our team is constantly influencing and refining our culture. We are focused on making the future of work the reality of work for our clients today, so we live by example in what may be best described as a collaborative, team-first, horizontal culture. Everyone pitches in and everyone shares the success. 

 

Corporate Social Responsibility


The ProFinda platform will make a great impact to many campaigns, globally.  We are constantly looking at ways we can make a genuine impact on these important issues. Our engagement across a number of ‘for good’ organisations is growing, and it is something we encourage all of our team to participate in.

 

Contact

 

Christina Tancredi

Talent Acquisition Lead

Christina.Tancredi@profinda.com

 

 

At Profinda, we are committed to being an equal opportunity employer and value diversity. All applicants and teammates are encouraged to apply without regard to race, ethnicity, color, age, sex, religion, national origin, pregnancy, sexual orientation, gender identity, physical or mental disability, national origin, marital status or any other basis covered by appropriate law. All employment is determined on the basis of qualifications, merit, and business need.

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  • Location
    London, Greater London
  • Department
    Client & Consulting Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level